Shipping Policy

Thank you for choosing our hotel door lock products. We are committed to delivering your order safely and on time.

Shipping Time

• Standard production time: 7–15 business days, depending on order quantity
• Shipping transit time:
– Express (DHL / FedEx / UPS): 5–10 business days
– Sea Freight: 18–45 business days
– Air Freight: 7–15 business days

Order Processing

Orders are processed within 1–3 business days after payment confirmation.
Once shipped, a tracking number will be provided via email.

Shipping Cost

Shipping cost varies based on:
• Weight & size of the products
• Shipping method
• Delivery destination

We always provide the most cost-effective shipping solution for our customers.

Customs & Taxes

Import duties, taxes and customs clearance fees are not included in the product price or shipping cost.
These charges are the buyer’s responsibility and vary by country.

Damaged or Lost Packages

If your package is lost or arrives damaged:
• Contact us within 7 days after delivery
• Provide order number, photos, and courier documents
We will assist to file a claim with the carrier or arrange replacement if applicable.

If you have any questions regarding shipping, please contact us at info@pulmos.com